How to calculate and improve your SaaS magic number metric

In the lead up to the women in SaaS summit 2022, we’ll be hearing from a whole host of women SaaS leaders on some of the most challenging topics facing women in SaaS today...

Customer centricity is a culture in the workplace that hinges on creating the best experience for the customer, which in turn, generates brand loyalty....

When you think about the customer journey, most people focus on onboarding. It's a crucial stage. But focusing only on this part of the journey means that other parts can be overlooked....

The product roadmap acts as a guide and strategic plan of action, which clearly communicates how your short-term product efforts match up with your long-term organizational goals....

Alongside serving our customers, a key part of our roles is innovation. We want to challenge ourselves to be more strategic, impactful, and intentional with our customers in a way that adds value to their world and drives growth in our business....

Here at Future of SaaS, we’re not about lecturing you on how you should be running your SaaS org, we want to create a constant open dialogue, and a culture of collaboration between SaaS experts and thought leaders....

28.8% That’s the total percentage of women working in the technology industry back in 2020, according to this report. This report suggests that the percentage is projected to reach 33% in 2022....

Diversity is a strong contender for the word of the decade. Companies around the world are waking up and asking themselves how they can better represent the societies that surround them....

I want to help you to be the best in SaaS, but what does it mean to be the best, and how do you know if you’re on the right track?...

We wanted to seek wisdom from five CS leaders on how they view their role and how to measure its success in boosting customer retention....

July 13 | Online Harnessing the power of real voices, to create change and powerful impact in the SaaS space. Join us and thousands...

When signing up for your SaaS product, your customers are making a long-term investment. You’re hoping they’re gonna stick with your product for months, and preferably even years....

Creating and launching a product is one thing but developing and improving it is another. One of the best ways to do this is by absorbing as much feedback as possible through Customer Advisory Boards (CABs) and customer feedback loops....

At the SaaS Metrics Summit, we were lucky enough to be able to sit down with three leaders from the world of SaaS, who shared with us their insights on the metrics that matter most as you scale your organization....

If you’re starting out in SaaS, you’ve probably wondered how you can bring your payments in-house. How can you cut out those pesky financial middlemen that are eating away at your bottom line?...