Customer Success

No one wants their customers to feel alienated and lost. Luckily, there’s a simple solution that can make your users feel right at home from the get-go, and they’re called product tours....

Tisa Sinclair, Director of Social Response at AARP, outlines this expert guide to managing customer experience in times of turmoil....

Here, we zoom in on how to cultivate a culture that puts customers at the heart of your business....

Customer Success is a vital function within your SaaS arsenal, unpack all the tools you need right here!...

In this insider view, I'll give you an exclusive tour of how we drive customer-centricity across every inch of our fast-scaling organization....

With a subscription-based model, the power is well and truly in the hands of the customer, and if you want to stop customers from churning, you need to arm your org with an army of empathy experts....

Discover the intersection of 'high touch' and 'scale' in SaaS customer success with Santosh Sahoo, Regional VP of Customer Success at MuleSoft....

Drive business success by empowering employees to maximize every customer interaction. Foster a culture of customer-centricity now....

Each of these steps is designed to establish a solid bedrock of trust between customers and orgs, ensuring air-tight retention for your org. Dive in!...

Karim Hambach, Sr. Customer Success Manager at Adobe, shares first-hand tried-and- tested strategies for delivering a first class customer experience....

Minna Vaisanen, Head of customer success at Thrive Partners, is here to provide expert tips for how you can leverage CS as a revenue function for your org....

Seasoned marketer, Gaurav Goyal, demonstrates how you can unlock customer advocacy that drives solid conversion and retention through user-generated content....

Nick Chang, Vice President of Global Customer Success at Aryaka, lays out a s step-by-step guide to retention, renewals, and expansion....

Churn is a major problem for SaaS companies that are looking to scale fast, and that's why it's essential to master your customer health score. Find out how here!...

By pinpointing the difference between customer cancellations and churn you take a crucial step in gaining insight into non-paying customer motivations. Make that step here....