How to calculate and improve your SaaS magic number metric

For any customer success team in its early stages, a trusty, well-oiled customer onboarding process is something you’ll inevitably iron out in time; no one’s expecting you to get it right straight away....

A couple of months ago, we raised at Claap a $3M pre-seed with Headline (Hello 👋), LocalGlobe (Heyy 👋🏽) and 30 business angels after having received around 20 term sheets in 3 weeks....

SaaS companies are scrambling to get SOC 2 compliant, and fast. But why?...

Building strong customer success teams is so important. Every good team has to have a strong strong foundation supporting it!...

Sharpening up that resume will take you a long way, but it might not be as valuable as a single glowing recommendation from a powerful professional ally....

We’ve taken the recommendations from SaaS leaders and broken each one down by its applications, usability, and price, so you have all the information you need to construct the ultimate toolset for SaaS success....

A SaaS company could be growing ARR over 100% each year but if their annualized Net Dollar Retention is less than 75%, there is likely a problem with the underlying business....

I’m a developer, not a marketer. I enjoy building apps. I love the process of going from an idea to design....

Strategic investors, defined as corporations that make venture investments, can be a valuable source of capital but are they critical? No....

What would it feel like if you could chat with your prospects here and now from this article? No sitting around waiting for intent signals. No banner ads with pesky redirects. Well, it’s here....

Influencer marketing has been picking up momentum in recent years. It’s an effective form of marketing that has the potential to generate a large ROI....

In this article, I’m going to be discussing my favorite topic: customer success. We’re going to talk about growth in customer success and how customer success can accelerate value realization and growth for you and your customers....

Senior product leadership can ensure teams work beyond a few ideas and help foster a culture that turns innovation into a strategic, guiding principle that connects to every part of the organization. And here are five ways to do just that…...

International Women’s Day gives us time to pause, mindfully reflect, and imagine a better workplace where genders are equal and treated without bias or discrimination — and evaluate the path forward to advance gender diversity in tech....

Juliette Denny, CEO at Growth Engineering, outlines Artificial Intelligence in detail, including how it can be used to push boundaries in SaaS....