How to calculate and improve your SaaS magic number metric

In this article, we walk through how to monitor competitive activity and turn that intelligence into an actionable product marketing strategy....

Social media is one of the best channels to use to improve your retention. With over 3.6 billion people using social media globally, it’s not only great for reaching out to wider audiences, but also for getting to know and engaging with current clients....

We sat down with Michelle Wideman, Chief Customer Officer at Onna, to discuss the importance of customer onboarding at CSC’s Customer Success Festival 3.0....

My name's David Wadler, and I am Co-Founder and CEO of Vendorful. I'm also an investor in a variety of startups, almost all of which are SaaS businesses. In this article, I'm going to go through some ideas about how you can start to think about pricing SaaS....

Your employee's time is vital. To be agile in your organization, you need to host meetings that are quick, well organized and productive....

How do successful SaaS organizations measure retention and what on earth do they with the results, I hear you cry? Well, we surveyed 100 SaaS pros to find out how they track, review and utilize retention and churn metrics, and here are the results....

The most successful product development teams not only have great experience and capabilities, but the deep understanding of what customer problems they are trying to solve and why that's important to the business....

Management debt: it's a prevalent, but entirely avoidable, blight that affects every department in business. And we're afraid to say, this can hit customer success too....

As a start-up, you have a great arsenal of tools to win a client and the account teams of the big firm have their fair share of issues to deal with....

Welcome to SaaSFix, your monthly newsletter featuring remote management with Slack, how CS can make you stand out and practical usability tips....

With benefits like improved customer onboarding, increased product usage, and faster time to value, digital customer education is a no-brainer. The question is: When adopting a customer education platform (CEP), is it better to build or buy?...

There’s no such thing as a perfect product - everything has room for improvement. But how do we determine the right product innovations? In this article, I’ll share three metrics to look out for, how to gather customer requests, and how to translate them into the right product innovations....

Goal management tools like OKRs can help leaders and employees get through disruptive changes. They provide leaders with clarity on their priorities and employees with a better sense of where the company is headed and why....

Despite the rising competition from social media, email marketing continues to be one of the most effective tools for B2B marketing. It’s great for product awareness and generating new leads, but also for boosting customer retention....

Spencer Coon, Co-founder, and COO at Beamer talks us through how to manage a continuous customer feedback loop that provides valuable, actionable information you can use to consistently improve your product, and why there’s no such thing as bad feedback....