How to calculate and improve your SaaS magic number metric

Help us capture the culture of SaaS by understanding more about the people who shape it. You. Fill out the 100% anonymous survey below, so we can understand more about the people behind the products, DE&I best practices, and the make-up of the C-Suite....

Trying to move your team into agile marketing but worried that you need to retrain everyone? Or completely flatten your department’s structure? Or lay off half of your team? Don’t panic! There’s no need for layoffs or completely changing your department’s structure....

In this article, I’ll explain our journey, how we came to the decision to start scaling our approach and why, and how we transitioned our CS org from ‘support on steroids’ to a strategic partner in the business using living resources, scalable content, and a targeted and proactive approach....

Neil barman, Chief Growth Officer at Yellow Messenger, talks us through the techniques and strategies you need to accelerate growth in just one year....

Kim Beinborn, Head of Customer Success at AMER HT Central, Slack, offers advice on avoiding micromanaging remote employees, best practices for introducing new hires, and what to do if you’re self-managing....

The Future of SaaS Report is coming and we need you to help us pinpoint the newest industry trends and make this report as granular, informative, and juicy as possible!...

Making your SaaS company stand out in an increasingly competitive world isn’t easy. As technology continues to evolve, customers are searching not just for the best selection of features, but an amazing experience too....

There’s one factor that’s particularly important when you’re trying to make people understand an innovative concept or at least a new way of doing otherwise familiar things. That factor is usability, and it’s quite elusive to get right....

In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens....

Customer success is finally getting its seat at the big table with other C-level executives, with the role of the Chief Customer Officer (CCO) establishing itself in the SaaS industry.But why is it so important for customer success to sit pretty at the top table?...

When we talk about culture at work, there are a lot of buzzwords thrown around these days, but how do you actually achieve a truly culture-driven organization?...

Welcome to SaaSfix, your monthly newsletter featuring product development team structures, leveraging blog content and why women are leaving SaaS....

Combining Intellum’s seventeen years of learning delivery experience with Facebook’s social media and human behavior expertise, the two companies worked very closely to build an engaging, scalable solution that would grab and keep the attention of the external learner....

We’re super excited to introduce you to the very first Customer Retention Report! We surveyed SaaS professionals around the world from organizations at all stages of growth to bring you a report solely dedicated to customer retention, and here are just some of the stats we unearthed....

Thought leadership refers to, “the practice of developing important new ways of thinking that influence others”. But how does that translate to business? What does it mean today, and how can it help your SaaS business grow?...