How to calculate and improve your SaaS magic number metric

Customer feedback and win-loss interviews are among the most effective ways to gain a firm understanding of how your product has been received, and how you can make changes, where needed....

Join us on Wednesday, March 17th for an exclusive AMA with Sharon Biggar, VP of Marketing at Hotjar. She'll answering all of your burning questions on why brand marketing should be more data-driven, so come prepared to find out some exciting insights....

Our mission is to forge the future of SaaS together. Packed with action-led talks from the top names in SaaS representing some of the world’s largest organizations and most exciting start-ups....

Join us for the SaaS Metrics Summit - one whole day dedicated to data-driven strategies, growth and measuring success....

What are the fundamentals of customer onboarding you need to know? Find out in this detailed SaaS guide to customer success....

My name's Melissa Logothesis and in this article, I'll be discussing knowing your customer and preparing customer success plans. I have over 15 years of customer success experience, I have managed accounts as well as built out customer success teams from the ground up....

We are in unprecedented times as it related to everyone having to work remotely. This need to have everyone practice social distancing gives us in the CS field a unique opportunity to learn things about our customers we may not ever be able to learn....

SaaS influencer David Skok of Matrix Partners discusses his daily motivations and aspirations in this exclusive Q&A....

Andrea Saez of ProdPad talks you through the gamification techniques that can engage your customers. Listen into the latest SaasCast podcast....

It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long. This in depth guide shows you how to do just that....

Having seen dozens of B2B SaaS (Software-as-a-Service) ventures growing, I have also seen lots of different organizational structures. Some failed, many were adjusted after a while, and very few have been a success from the beginning....

SaaS influencer Katherine Kostereva of Creatio discusses her daily motivations and aspirations in this exclusive Q&A....

My name's David Apple, I'm the Head of Customer Success and Sales at Notion. In this article, I'm going to talk about my experience building out customer success and sales teams from the ground up at both Notion and Typeform....

SaaS influencer Claire Suellentrop of Forget the Funnel discusses her daily motivations and aspirations in this exclusive Q&A....

Looking to go from regional to glo-cal? Neil Barman of Yellow Messenger talks you through a 12 month process in this SaaScast podcast....