How to calculate and improve your SaaS magic number metric

In this Q&A, Swati Chopra from McAfee discusses the pillars of customer success strategy. Plus, her key steps for overcoming retention issues....

In this Q&A, Rebecca Nerad from E2Open discusses the ownership of revenue between sales and customer success. Plus, her advice for both teams going forward....

In this Q&A, Jason Noble of Vinli. Inc discusses the role of customer success in business growth. Plus, his best advice on customer success strategies....

In this Q&A, Christopher Simpson of Direct Commerce discusses client engagement in the digital era. Plus, his views on customer success in 2021....

Paula Mendes, Senior Customer Onboarding Specialist at HubSpot At Hubspot, we recently overhauled our customer onboarding strategy after having identified the status quo...

Isabel Ruiz of Pluralsight joins us for a pre-festival Q&A about your customer success toolbox and what you need to keep your users happy....

Believe it or not, there’s quite a lot in common between customer success and product management. Both have the ability to work wonders for your SaaS product. This guide walks you through how to use them to get a dream team....

What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....

After much research and consideration, we found these top SaaS practitioners to be the leading lights for the year ahead. Want to find out what they had to say? And who they are? You can download straight away....

A podcast featuring two stars of Saleswhale—Catherine Farley and Brandon Gargan. Listen to their talk to find out how to bridge the gap between sales and marketing....

Patrick Arippol explores five key topics behind the future of VC and SaaS investing in this deep dive into fundraising and investment strategies....

Here's your chance to attend the only Customer Success Festival. Get involved, have your say, and shape the future of CS....

SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....

Pipedrive's Rodrigo Stoqui talks you through the three Es strategy and how to use it to succeed in SaaS....

What's the ultimate SaaS marketing team? Jordi Capdevila, formerly of ForceManager, talks you through the steps you need to take to perfect your department....