David Collard

Manager of Customer Success @LinkedIn

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Swapping last-minute churn mitigation for proactive risk identification

When I first joined the customer success team in the Singapore office quite a few years ago, I'm not going to lie, I honestly didn't know what customer success was. I spent a while trying to figure this out....

Members-only

Customer Success

Customer success: Past, present, and future

I’m David Collard and I work at LinkedIn, where I lead the customer success team for our global clients' program out of EMEA. I've been working in and around customer success for about six years now, and in that time, I've seen considerable growth and change in our industry....