Emma Bilardi

In this article, we’ll take you through examples of major OKRs you should be striving for, as well as how to break these broader OKRs down into achievable milestones....

Take a journey with us, off the beaten path with a selection of the best SaaS reads out there, compiled in part by our Slack community....

Fostering a diverse hiring practice isn’t just morally the right thing to do, it actively makes your business more successful. Global data time and again shows how ethnic, racial, and gender diversities correlate with higher than industry-average earnings....

Part of providing a great experience lies in managing realistic customer expectations. Overpromise and under deliver, and you may find yourself without repeat custom and a very damaged reputation....

A new year has just begun, and we can’t wait to see what it brings… So much so, we invited a variety of SaaS organizations and experts to help us predict what the next 12 months have in store for our favorite sector....

How do successful SaaS organizations measure retention and what on earth do they with the results, I hear you cry? Well, we surveyed 100 SaaS pros to find out how they track, review and utilize retention and churn metrics, and here are the results....

Spencer Coon, Co-founder, and COO at Beamer talks us through how to manage a continuous customer feedback loop that provides valuable, actionable information you can use to consistently improve your product, and why there’s no such thing as bad feedback....

Neil barman, Chief Growth Officer at Yellow Messenger, talks us through the techniques and strategies you need to accelerate growth in just one year....

Kim Beinborn, Head of Customer Success at AMER HT Central, Slack, offers advice on avoiding micromanaging remote employees, best practices for introducing new hires, and what to do if you’re self-managing....

In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens....

Thought leadership refers to, “the practice of developing important new ways of thinking that influence others”. But how does that translate to business? What does it mean today, and how can it help your SaaS business grow?...

Rupal Nishar, AVP of Customer Success at Netomi, outlines how to predict churn before it even happens by sharing key metrics, warnings signs, and actionable advice every SaaS organization should be tracking....

On this week’s episode, Gemma Davies, Community Manager at Future of SaaS is joined by Mary Poppen, Chief Customer Officer, Glint Linkedin. Mary discusses how employee engagement affects customer satisfaction....

Minna Vaisanen, Head of Customer Success at Growth Engineering joined us for a Q&A ahead of The Women in SaaS Summit. Here she discusses the main indicators of inclusivity, how to tell if a company’s culture is right for you, and how to measure inclusivity in the workplace....

Sallianne Buttsworth, Financial Controller at Century Tech joined us for a quick Q&A ahead of The Women in SaaS Summit. Here she discusses the gender divide in finance, the women who inspired her during the early years, and how she became a mentor....