Emma Bilardi

Emma's the copywriter here at Future of SaaS. She's been writing for as long as she can remember, and in the last few years predominantly about product design.

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Data & Insights

10 best OKR examples for SaaS companies striving for success

Leadership & Strategy

Your ultimate SaaS reading list

How the C-suite can drive diversity, equity, and inclusion

Customer Success

Setting expectations for customers throughout the journey

Data & Insights

22 SaaS predictions for 2022

Data & Insights

Customer retention metrics and how to action them

Leadership & Strategy

How to manage the feedback loop

Leadership & Strategy

Regional to glo-local in one year

Leadership & Strategy

Managing teams remotely [Q&A with Slack]

Customer Success

How revenue & customer success can work together more effectively

Leadership & Strategy

How to build a thought leadership strategy

Leadership & Strategy

How to predict churn [Q&A with Netomi]

Podcast

How employee engagement affects customer satisfaction with Mary Poppen at Glint Linkedin

Diversity, Equity & Inclusion

Measuring inclusivity in the workplace [Q&A with Growth Engineering]

Diversity, Equity & Inclusion

Networking & the gender divide [Q&A with Century Tech]