Matt O'Boyle

Matt has been working as a CSM at Intercom for over 2 years and it's his goal to make internet business personal.

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Customer Success

Offering customer success at scale

In this article, I’ll explain our journey, how we came to the decision to start scaling our approach and why, and how we transitioned our CS org from ‘support on steroids’ to a strategic partner in the business using living resources, scalable content, and a targeted and proactive approach....

SaaS Alliance was founded in early 2020 with a mission of creating a one-stop-shop of resources, content, and learning materials for those in SaaS.

Let’s drive innovation, evolution and growth. Together.