Mike Lee

Mike is the Director of Customer Success at Spreedly.

Members-only

The strategy of onboarding

In this article, I’ll talk about onboarding both on a technical and strategic level, how we can flip the script for deeper impact, what onboarding is not, and I’ll finish by introducing the concept of re-onboarding....

Developing a deeper connection with your customers

Members-only

Customer Success

Developing a deeper connection with your customers

We are in unprecedented times as it related to everyone having to work remotely. This need to have everyone practice social distancing gives us in the CS field a unique opportunity to learn things about our customers we may not ever be able to learn....