Rav Dhaliwal

Management debt: it's a prevalent, but entirely avoidable, blight that affects every department in business. And we're afraid to say, this can hit customer success too....

Hiring for roles outside of their area of expertise is one of the biggest challenges start-up founders face. The early phase of a software start-up is usually characterized by rapid product experimentation, selling to friends and family, and a lack of formal structure or processes....