This article comes from Shikha Pakhide’s insightful talk, ‘Let your data tell the story’, at our 2023 Saas Metrics Summit, check out her full presentation here.
Want to know the secret to explosive SaaS growth? It's not a fancy new technology or marketing hack, it’s all about the power of data storytelling.
I’m Shikha Pakhide, and as a former Head of Marketing at a major platform like Jio, I learned firsthand that simply collecting data isn't enough. The real magic happens when you use that data to spin compelling narratives to inspire action.
Dry metrics on a dashboard? Boring. But a vivid, emotionally-charged data story that motivates people and paints a clear picture of success? That's pure rocket fuel for accelerating growth.
In this article, I'll break down the simple framework we used for transforming raw data into explosive revenue gains and you'll get a behind-the-scenes look at how we made data storytelling a core part of Jio's culture.
From getting buy-in from skeptical execs to creating customer success stories that sell, I'm revealing all the secrets.
So, let’s dive in!
The data-driven SaaS growth framework
To bring order from the chaos, I developed a simple but powerful framework based around 3 key questions:
1) Why are we analyzing this data? What goals are we tying it to?
For SaaS companies like ours, the obvious ones are customer acquisition, upsells/expansions, churn reduction, and ultimately driving revenue and LTV.
But the 'why' could also be more specific, like improving activation for a new feature or nurturing customers through certain maturity phases.
2) What insights can we get by analyzing the dataset through this lens?
This is where you apply different analytics techniques to unlock meaningful patterns and learnings that can optimize the customer journey.
It could be identifying the most common dropoff points, revealing untapped cross-sell opportunities, or pinpointing the behaviors of your most loyal advocates.
