Customer success is the heartbeat of SaaS companies. It's what keeps customers happy, loyal, and coming back for more. In the world of recurring subscriptions, ensuring customers get real value from the product is everything.
But where is this essential function headed in the future? That’s what we wanted to find out in this latest edition of SaaScast. Watch now! 👇
Key talking points
And to drive home the point, we sat down with a respected customer success leader, and not just any leader, but one of SuccessHACKER’s top customer success leaders. Meet Vishal Arya, a distinguished customer success leader, and Principal Customer Success Manager at Docsumo. In this holistic deep-dive into customer success, we covered a variety of topics, including:
✅The role of customer success in SaaS growth
✅The evolution of customer success
✅ The role of Artificial intelligence in customer success
And if you take your podcasts on the go, why not listen over on Spotify?
Get involved
Want to learn more about scaling your SaaS org, or share your knowledge? Why not be a guest on SaaScast? Simply drop our Content Creator, Anthony Witherspoon, a line here: anthony@pmmalliance.com
