Customer Success & Onboarding

Here, we zoom in on how to cultivate a culture that puts customers at the heart of your business....

Firstly, why is onboarding an important topic for all of us? It’s simple. If you have a new customer, the first partnership they experience with your team is this onboarding and implementation journey....

I'm really excited that Sales Enablement Collective reached out, and that I get to connect with you today on sales onboarding 101. If you've never built onboarding, then this presentation is for you....

In this article, I’m going to show you how to create a more personalized experience for your customers. There are many different factors that go into this, but don’t worry, I’m going to break it down into a few easy-to-digest talking points...

SaaS companies are missing a trick by not implementing a customer success strategy at the core of their operations. Check out this article to find out why....

In this article, I’ll talk about onboarding both on a technical and strategic level, how we can flip the script for deeper impact, what onboarding is not, and I’ll finish by introducing the concept of re-onboarding....

Paula Mendes, Senior Customer Onboarding Specialist at HubSpot At Hubspot, we recently overhauled our customer onboarding strategy after having identified the status quo...