Customer Success

Realizing the power of customer feedback can streamline your SaaS product development process. Feedback can generate fresh product innovation ideas. Find out how right here....

Customer Success leaders Minna Vaisanen and Nieves Canada outline how to bridge the gap between sales and customer success....

Ryan O'Connell, Chief Operating Officer at Thrive, outlines the benefits of customer advocacy and the steps you need to make it a reality in your org....

Dreaming of a loyal customer fanbase that provides free marketing? Welcome to the endless possibilities of social media listening!...

Customer success is the guiding hand that leads customers towards value. We outline the essential steps for building out this department right here....

Customer value has got to be pivotal to everything that we do. We all know that, but when things become more challenging, we can lose sight of it...

So, you have really loyal customers? That’s great. But are you making those testimonials sing for your SaaS business? In other words, are you turning your customers into fierce champions for your organization?...

Perimeter 81 is a young startup with very aggressive KPIs, especially on the sales front and in terms of annual recurring revenue (ARR)....

A high salary can turn heads, and a low one can drive away employees. Most importantly, salaries set the precedent for industries and can influence the value of your own career....

The thoughtful implementation of AI-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

I’m David Collard and I work at LinkedIn, where I lead the customer success team for our global clients' program out of EMEA. I've been working in and around customer success for about six years now, and in that time, I've seen considerable growth and change in our industry....

In this discussion, we’re going to be looking into customer success within your organization's SaaS model, the importance of CS within your business strategy, and the key metrics that our panelists like to focus on....

My name is Leilani Carbonell, and I'm the Senior Manager of Customer Success at Tipalti. We help businesses modernize their financial operations so they can scale and reach their full potential. I'm so excited to be here to talk with you about people-centered leadership....

Voice of the customer programs are methods created by companies to best understand the experience and needs of their customer base through feedback....

Customer centricity is a culture in the workplace that hinges on creating the best experience for the customer, which in turn, generates brand loyalty....