​On this week’s episode, Gemma Davies, Community Manager at Future of SaaS is joined by Dan Farley, VP of Customer Success at Seenit.

Dan discusses encouraging innovation in your CS team, how other departments can feed into new ideas for customer success, and emerging trends in the industry.

Key talking points:

  • The importance of creating an atmosphere that encourages innovation within your team
  • Common mistakes CS leaders make
  • The tools and software that help facilitate innovation

A little bit about Dan

Dan has worked in Customer Success for the past decade.

For the last three years, he’s worked with Seenit, where he leads the entire customer success function, comprising of customer success management, account management, professional services, and support.